Refund & Cancellation Policy

When you register for a Rosetech Academy course or programme, your place is reserved once your registration and payment are confirmed. Refund requests may be considered if made before the course, workshop, or service begins, as outlined below.

If you need to cancel your participation before a programme begins, you may request a refund or credit. Refund requests made a reasonable time before the start date are more likely to be approved. Approved refunds may be issued to the original payment method, less any non-refundable processing or administrative fees where applicable.

If a participant does not attend a scheduled course, workshop, or session without prior notice, the registration may be considered forfeited and a refund may be unavailable. Where circumstances are genuine, we encourage participants to contact us as early as possible so we can explore alternatives such as a future cohort.

If Rosetech cancels or materially reschedules a paid programme, participants may be offered a rescheduled date, a credit toward a future programme, or a refund. Where a participant is unable to attend a rescheduled date, we will work with you to find a fair alternative.

Digital products, downloadable materials, and resources provided as part of a programme are generally made available upon confirmation or after a session begins. Due to their nature, refunds for digital materials that have already been accessed or downloaded may be limited or unavailable.

For custom projects, consultations, and commissioned services, a deposit may be required to begin work. Custom project deposits may be non-refundable once planning, design, content, consulting, or development work has begun. Where work has not yet started, a partial refund may be considered at Rosetech’s discretion.

To request a refund, credit, or cancellation, please contact us at admin@rosetechaisolutions.com with your name, registration details, and the reason for your request. Requests are reviewed individually, and we will respond with a decision and any next steps.

Approved refunds are typically processed within a reasonable period following approval, depending on the original payment method and any third-party processing timelines. We will keep you informed of the status of your request throughout.

Once a live course, workshop, consultation, or custom service has started, refunds may be limited or unavailable. Final approval of any refund or credit remains subject to Rosetech AI Solutions Ltd’s review of the circumstances.

Rosetech may update this policy from time to time. Specific service agreements or course terms may apply where separately stated.